Frequently Asked Questions

Product FAQs

1. What are video tickets? Where do I find them?

Video tickets allow your customers to record their issues as a video and share.

The process of sharing Video Tickets is explained below:

1. Click on the ‘TICKETS’ located on the top bar.2. Copy the link available to share it with your customers.3. Using the link, customers can record a video without having to create an account with Hippo Video.4. Also, you can check the status of your customer issues from your account.Any issues encountered by customers can be quickly resolved with video tickets.

2. How to create a video presentation?

With Hippo Video, you can record your presentation directly from the Google Slides. Your video will be automatically saved to your Hippo Video library.

Turn your presentation into a video with these steps:

1. Go to Google Slides and choose your presentation.2. Click on the Record Presentation button, which is available above your presentation.3. Select the input capture type and proceed to next.4. Choose to record the entire screen or specific application window.5. Clicking on ‘START RECORDING’ begins to record your video presentation.6. To end the video presentation click on ‘FINISH’ from Chrome Extension.

3.Can I edit my existing videos?

Yes. You can edit your existing videos in two ways, i.e., Quick Edit and Pro Edit. For more details about the quick edit, please check out the link and pro edit, please check out the link.

4. How can I delete a recorded video?

Follow these steps to delete your video:1. Go to ‘Library’ where all your videos are saved.2. Click on the video you wish to delete, click on the delete icon from the options listed on the right side of the video preview.3. Choose 'DELETE' to complete the final step to delete your video, after which your video will be deleted.You can recover your videos within 48 hours of deletion. Contact us support@hippovideo.io to restore your videos.

5. How to add intro/outro track to a video?

First, Go to ‘EDIT’ and click on Pro Edit which is available below the video preview.1. Select ‘Import’ and choose your track to add.2. Once the track is imported, place it on the timeline by dragging.3. You can cut and edit your track with the tools available inside Pro Edit.4. Move your track to the beginning of the video if it’s intro and to the ending, in case of an outro.5. You can also choose to add video clips or music tracks to any part of the video as transitions in between.6. Finally, click ‘SAVE’ after you edit to attach the tracks to the video.

6. Can I crop a video?

In Hippo Video, videos can be cropped to any size from the edit option once the recording is finished. You can also import your videos to edit.

7. How can I cut my video?

Sometimes videos you’ve captured might contain some unnecessary clips. To remove the unwanted clips:1. Select the video you want to cut.2. Go to ‘Pro Edit’ and play the video to check the portion you want to cut.3. Click on the clip cutter tool and tap on the beginning and ending area of the video you want to cut.4. Select the clipped portion and press delete.5. Attach the separated portion of the video and save.

8. Where do I find my videos?

You can find your recordings inside the 'LIBRARY' available on the top bar. Click on the Library icon to access your videos.

9. Can I upload my video on YouTube?

Use the instructions below to upload your videos from Hippo Video:1. Select the video to upload and click on the (export) icon, which is available on the right side of the video preview.2. Click on the YouTube icon to share your video.3. Login to your YouTube account and allow permission for Hippo Video to export the video to your account.Once the video is exported successfully, an email will be sent to you.

10. Can I download my recorded videos?

Yes, you can. It is available for all the Hippo Video users. To download a video, mouse over video preview

and click on the (download) icon. Please check out the link.For further assistance, please drop a mail to support@hippovideo.io

11. What is the Markup tool, and how does it work?

Markup tools allow for on-screen drawing (or annotation) while capturing the screen. They help viewers to follow a video better and faster. For more detailed information on how to use the tool, please click on the link.

12. Can I hide sensitive information in my video?

Yes, you can. Instances when you want your phone number or personal email id to not appear in a video. The Blur effect will help you in hiding sensitive information. For more detailed information on how to use the Blur tool, please click on the link.

13. How to use teleprompter while recording prospecting videos?

Please check the link on how to use Teleprompter.

14. Do I have an option to set privacy for my video?

Yes. you can. Please check the link.

16. Why do the videos not play inside the email?

Video directly playing in the email is supported by only fewer email clients, but embedding a video inside the email is neither allowed nor advisable in an email. There are two main reasons why it is not such a good idea. Embedding video in the email increases your email size, and rendering them in your mobile or other devices can be tough and bandwidth-consuming for your prospects. Note: Major email clients, including Gmail, Yahoo, Outlook, don’t support embedded videos that play right there in the email due to security reasons and compatible reasons.

17. Can I design my own sales page template?

Yes, you can. Please check this link.

18. where-to-find-the-latest-videos-recorded-in-the-MAC-app?

Follow the below steps to find the recording,
Open Finder at the bottom.
Click on Go menu > Home > Movies > Hippo Video. You’ll find the latest recordings.